ALL ORDERS REQUIRE ADULT SIGNATURE UPON DELIVERY
All fulfillment methods require an adult to be present with a valid ID showing that they are over the age of 21.
If someone with a valid ID showing that they are over the age of 21 is not available at the time of delivery, you can get a refund on the order minus an $8 restocking fee, pick up the order locally, or pay to have the order delivered directly to your address.
For same day delivery, orders must be placed before 1pm EST. Orders placed after 1pm EST will be available for delivery the next day, or any time frame on the that you chose.
States That we ship Cannabis products to:
Arkansas, Alabama , Arizona, Arkansas, DC, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, West Virginia, Wyoming
Free shipping for all online purchases of $49 or more. Free shipping offer does not apply to international orders.
In most cases, orders placed before 11AM EST will go out the same day. Orders placed after 11AM may not be shipped until the following day, unless placed on a Friday, in which case your order will go out the following Monday. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your
shipping option selection at checkout. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
All packages are shipped via USP, FEDEX or UPS.
USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are in business days (Monday-Friday).
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipping via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed. Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Hometown Hero and must be resolved by contacting USPS (see contact information below).
USPS Customer Service:
Call 1-800-ASK-USPS (1-800-275-8777) to file a claim
Hours of Operation Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Fedex 1800 GoFedex
Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.
All consumers are required to abide by state and local laws. We are unable to ship any products to the following states due to State’s Regulation:
Age Verification at Bluegrass Cannabis Company:
You must be of legal smoking age (21 years of age or older for U.S. customers) in the jurisdiction where you reside to purchase products from this website. Falsifying your age for the purpose of purchasing products from this web site is illegal and is punishable by law. Purchasing items on behalf of a minor is prohibited and punishable by law and future restrictions on our website. We reserve the right to request for additional identification such as state identification card or passport. The name on the order must match the
name on the I.D. By shopping our store, you are confirming you are of legal smoking age in the jurisdiction that you reside (21+ in the U.S. in accordance to Federal Law).
To place an order, users must provide the full legal name, permanent address, date of birth, and the last four digits of their social security number. This information is automatically verified by a third-party software and cross-referenced with public records to confirm that the purchaser is at least 21 years of age. In the case that the public records fail to match or they do not wish to provide the social security number, the purchaser
must upload a non-expired government-issued I.D. for human verification. You will be asked to email a legible copy of your identification clearly showing your age, name, and shipping address.
We reserve the right to deny and cancel the order if proper identification cannot be provided in a timely manner. Bluegrass Cannabis Company is committed to youth prevention, implementing a secured, industry-leading age verification system powered by AgeChecker.net to verify every order placed on our website. Our team continually work hard to strengthen the age verification process and improve our checkout procedure to restrict underage purchases.
Refusal or Limit of Service:
Due to the nature of internet sales, we reserve the right to refuse service to anyone. If you feel your refusal of service was unnecessary, please contact our Customer Service team at info@b luegrassthc.com
All additional shipping methods and rates are listed when you place your order at check out. In the event that you receive the message, “No shipping rates available for your area”, this means that we currently do not ship to the address or location that you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for a an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.
DAMAGED OR MISSING PRODUCTS/ORDER:
In the event that you receive your order and there is product damage, broken bottle(s), wrong flavor(s), incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to email@example.com, and they will assist you.
International shipping delivery times are not guaranteed. In the event that your international order is returned to us by customs, we will notify you of the status and may attempt to reship your order, or may at our discretion cancel the order and refund your purchase. We do everything we can to assist your shipment through your country’s customs. However, if seizure of your shipment does occur, we will NOT be held liable for any shipments held at customs. Customers located outside the U.S.A., please order at your own risk. We will not provide SDS or MSDS forms on any packages that are shipping domestically to a forwarder.time