Shipping, Delivery, and Returns Policy

Bluegrass Cannabis Company

Kentucky’s trusted source of 3rd party tested cannabis grade dispensary products

Overview

All fulfillment options require an adult 21 or older with a valid ID. If you are not home when we attempt to deliver, we will not refund it or leave it at your door. You will however have the option to have it shipped again, or pay a restocking fee on a case by case basis.

For retail and wholesale Same Day Delivery, orders must be placed on our site, or your regional rep by 1:00 PM. You can select same day or next day delivery for your options. Delivery and shipping are free on orders over $49. Orders under $49 we charge $5.

All of our partner drivers are fairly compensated with benefits. No tips should be given!

Our refund and returns policy lasts 7 days from delivery. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

We currently offer delivery service for retail and wholesale members that live in the following Kentucky Counties. Fayette, Jefferson, Bourbon, Franklin, Jessamine, Laurel, Maddison, Scott. We will be adding a lot more locations quickly. If you are close to that area and would like to shop with us, send a message to info@can.bluegrassthc.com so we can check on a case by case basis.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@can.bluegrassthc.com and send your item to: 280 Versailles Road, Frankfort, KY 40601

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 280 Versailles Road, Frankfort, KY 40601

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@can.bluegrassthc.com for questions related to refunds and returns.

GET IN TOUCH
Contact the Bluegrass Cannabis team by phone or email below.
Contact : +1 (502) 219 3101
Timing : 8:00 AM - 4:00 PM (EST)
Email : info@can.bluegrassthc.com

21+ SIGNATURE REQUIRED UPON DELIVERY.
​
Products on this site contain a value of 0.3% or less Δ9THC (or no more than 0.3% Δ9THC).
Do not use these products without approval from a doctor, especially if you take prescription medications. Keep out of the reach of children. Not intended for use by anyone under 21 years of age. May cause drowsiness. Do not operate a vehicle or heavy equipment when taking this product. Do not use if you are pregnant, breastfeeding, have a medical condition, or are taking any medication. Consult your physician before use. Do not take this product if you are subject to drug testing.FDA Disclosure: This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use, especially if you have a medical condition or use prescription medications. A doctor’s advice should be sought before using any of these products. These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure or prevent any disease. By using this site you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited By Law. Under no circumstances shall we have any liability to you for any loss or damage of any kind incurred as a result of the use or reliance on any information provided on the site. Your use of the site and reliance on any information provided on the site. Your use of the site and your reliance on any information on the site is solely at your own risk.

© 2023 Bluegrass Cannabis Company

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Terms and Conditions

BATTERY SAFETY

DO

READ YOUR INSTRUCTIONS CAREFULLY.

  • Make sure you read and understand the instructions provided by the manufacturer for using and caring for your device.
  • Contact the manufacturer if your vape did not arrive with instructions or if you have more questions.
  • ALWAYS FOLLOW THE MANUFACTURER INSTRUCTIONS.

KEEP YOUR DEVICE, BATTERIES, CHARGER, PARTS AND E-LIQUIDS AWAY FROM CHILDREN AND PETS.

DON'T

Don't use a damaged or wet battery.

  • If the batteries become harmed or wet, replace them.
  • Contact the manufacturer if your vape device sustains damage and the batteries cannot be changed.
  • The outer insulating jacket needs to be examined for visible damage.
  • NEVER REMOVE THE INSULATION ON A BATTERY.
  • A battery with a missing or torn insulation jacket should not be used.

Never using the incorrect battery.

  • Use just the batteries that your gadget specifies.
  • Batteries from various brands should not be mixed.
  • Use batteries with the same charge level consistently.
  • Use only batteries with the same mAh rating.
  • Never combine the usage of fresh and aged batteries.
  • Replace all of the batteries in your vape if you need to change more than one.
  • USE A BATTERY RATED EXCLUSIVELY FOR YOUR DEVICE AT ALL TIMES.

Keep loose batteries out of your pocket.

  • To avoid coming into contact with metal, keep loose batteries enclosed in a case.
  • Avoid letting your pocket's coins, keys, or other metal objects come into touch with batteries.

Never use the wrong charger to charge your vape device.

  • A phone or tablet charger should NOT be used.
  • Always use the charger that came with it.
  • Charge your vape on a clean, flat, hard surface, away from anything that can easily catch fire.
  • Charge your vape someplace where you can clearly see it.
  • Never leave your vape device charging unattended or overnight.

Don’t install batteries backwards.

  • Follow the manufacturer’s markings for correct polarity (+ / -).
  • IMPROPER INSTALLATION MAY CAUSE PERSONAL INJURY OR FIRE HAZARD.

Do not remove or disable safety features.

FOR MORE INFORMATION https://www.fda.gov/TobaccoProducts/Labeling/ProductsIngredientsComponents/ucm539362.htm

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Terms and Conditions

PLEASE READ THIS DISCLAIMER CAREFULLY. This product is being sold in interstate commerce inside the United States in line with the provisions of the 2018 Agricultural Improvement Act that apply to goods produced from hemp. You have requested that the item(s) in this order be sold to you. ALL RESPONSIBILITY FOR COMPLIANCE WITH LOCAL OR STATE LAWS, ORDINANCES, TAX OBLIGATIONS, OR LICENSING REGULATIONS OR PROHIBITIONS IS ASSUMED BY THE BUYER. If unsure about the status of state or local regulations pertaining to the future distribution or retail sale of these products, the seller is advised to obtain legal counsel.

ALL RISK IS ASSUMED BY BUYER. NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE BY THE SELLER. These goods are sold solely as recreational items for use by adults. Seller does not intend for these items to be used in the treatment, mitigation, diagnosis, or prevention of any disease or medical condition. The seller of these products does not aim for them to change how the body functions or is built. (whether human or animal). Regarding any therapeutic advantages of using these goods, the seller makes no representations. Buyer agrees that Seller is not liable for any marketing, advertising, promotion, or labelling of any third-party products, including: Buyer acknowledges that these products are independently made by a third party (or parties), and Buyer recognises that Seller. Buyer agrees that Seller is not liable for any marketing, advertising, promotion, or labelling of any third-party products, including any express or implied claims allegedly made by any third-party manufacturer of such products. Buyer is aware that these products are independently manufactured by a third party (or parties).

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